Phase 2 Completion Status: ~40% Complete (Stage 1 Delivered)

Recently Released: Stage 1 - Conversion Core

Our initial focus has been on perfecting conversation quality, booking reliability, and seamless
calendar integrations. The following features are now live:

• Conversation Tuning: Enhanced Voice Activity Detection (VAD), end-of-speech recognition,
  turn timing, response pacing, and barge-in capabilities for a highly natural user experience.
• Booking Engine Hardening: Upgraded real-time availability checks, conflict prevention,
  alternative slot suggestions, and fallback handling.
• Google Calendar Completion: Stabilized connections for availability reads, booking
  creation, and error handling.
• Microsoft 365 / Bookings Integration: Full implementation of Microsoft authentication,
  availability lookup, appointment creation, and disconnect handling.
• Admin Scheduling Controls: Administrators can now lock business days, working hours,
  and time-slot rules, ensuring the AI perfectly respects tenant settings.

What's Next? (Stages 2 & 3)

With the Conversion Core established, our team is advancing through the remaining stages of
Phase 2:

Stage 2: Trust and Reporting (In Progress) - Focuses on routing to human agents (Human
Transfer) based on user requests or complex cases, deploying an analytics dashboard for
core metrics, and enabling Twilio-based SMS/email post-call automations.

Stage 3: SaaS Maturity (Upcoming) - Includes multi-tenant SMTP configurations, industry-
specific starter templates (prompts, tone, FAQs), and an MVP outbound calling layer for reminders and client reactivation.